Restricted access warning tape strung across a damaged structure

Privacy Policy

What this website collects, why, and how long it stays on file.

What this notice covers

Nexus Security Firm, trading as Fire Watch Orlando, collects a small amount of information through this website. This page sets out what that is and why.

Information we collect

The request form collects your name, a phone number, an email address and whatever you write in the message box. There is no login on this site and no payment is ever taken through it.

How the information is used

What you send is used to respond to you, to work out what the site needs, and to build a quote. Calls placed to (407) 805-1746 may be recorded or monitored for training purposes, which is announced when the call connects.

Who the information is shared with

Your details stay with Nexus Security Firm, seen by the dispatchers and account staff dealing with the request. The only outside parties involved are the technical suppliers that carry email and telephone traffic for us, and any disclosure the law compels.

Cookies and analytics

There are no advertising cookies and no external analytics tag. Requests for pages are counted in aggregate on the server side, which involves no cookie and no identifier tied to a person.

How long it is kept

Where a request turns into a contract, the record is retained through the engagement and for the retention period the law sets afterwards. Where it does not, the inquiry is held for two years and then removed.

Your choices and rights

To see what we hold, correct it, or have it deleted, call (407) 805-1746. Requests of this kind are handled by the dispatch team, and we confirm who you are before changing or erasing a record.

Children

The audience here is people responsible for a building, a community, a project or an event. Children are not the intended readers, and no information is knowingly gathered from anyone under 18.

Changes to this policy

These terms may change. Whatever appears on this page is the current version, and any revision takes effect when it is published here.

How to contact us

Call (407) 805-1746 with any question about this page. Someone is on the dispatch desk around the clock and will pass the call on. The contact form is the written route.

A red fire alarm bell mounted on a wall beside its conduit

Questions about any of this

Call dispatch and ask. The line is staffed at any hour.

Dispatch is staffed at every hour of the day and night.